Frequently asked questions

One engraved surface is included at no extra cost. A second engraved surface is $20. Front and back engraving are available; edge engraving is not offered.

No. Top and bottom grooves are mutually exclusive.

Not exactly. Wood is a natural material, so color, grain, and small natural variations differ from board to board. These differences make each piece unique and are not defects.

Hand wash promptly with mild soap and warm water. Do not soak it or put it in a dishwasher. Dry it upright with airflow on both sides and condition it periodically with food-safe board oil or wax. Damage caused by dishwashing, soaking, excessive heat, or improper care is not a workmanship defect.

Free standard shipping is included for orders delivered within the contiguous United States. Expedited service, when offered at checkout, is also limited to the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Most standard orders are made and ready to ship in 3–5 business days. Carrier transit time begins after shipment and is not included in that production estimate. Bulk orders typically require 7–14 business days; final timing is confirmed when the order is placed.

We offer a 120-day 100% satisfaction guarantee on eligible products. Contact us before returning anything. Eligible returns must be unused, in their original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping. After inspection, approved refunds are issued to the original payment method. Personalized products, custom projects, bulk orders, and sale items are final sale unless they arrive damaged, defective, or different from what was ordered. Exchanges are limited to defective, damaged, or incorrect items.

Personalized products are made to order and are final sale. They are not returnable unless they arrive damaged, defective, or different from what was ordered. If there is a problem with your order, email info@refinekitchenware.com with your order number, photographs of the item and packaging, and a description of the issue.

Cancellation requests are accepted within two days of purchase. Contact us as soon as possible for order changes. Once a custom or bulk order has entered production, cancellation or changes may not be possible.

Contact us as soon as possible at info@refinekitchenware.com with your order number, photographs of the item and packaging, and a description of the issue. Keep the product and packaging while we review the claim. We will work with you on an appropriate replacement or refund.