Privacy Policy

Information we collect

Information you provide and information collected automatically.

We may collect contact, billing, delivery, and order information; account details; personalization text, artwork, and project files; messages, reviews, and form submissions; and marketing preferences. Our website and service providers may also collect device, browser, IP address, cookie, usage, and transaction information. Payment information is processed by our payment providers; we do not receive or store your complete payment-card number.

How we use information

To operate, fulfill, support, and improve.

We use information to provide the website; process payments; make, personalize, ship, and support orders; create and deliver engraving proofs; respond to questions and custom-project requests; prevent fraud and protect the website; maintain records; comply with law; improve our products and services; and send marketing communications when permitted. You may unsubscribe from promotional email through the link in the message.

How information is shared

With service providers and when legally necessary.

We may share information with Shopify and providers that support payments, fraud prevention, website hosting, analytics, advertising, email, engraving and file processing, shipping, order fulfillment, customer support, and professional services. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction. Some providers process information under their own privacy policies.

Cookies and advertising

Controls may depend on your browser and location.

We and our providers may use cookies and similar technologies for essential site functions, preferences, measurement, and advertising. You can adjust browser settings and any privacy or cookie controls presented on the site. Blocking some technologies may affect site features. Depending on where you live, you may also have rights to opt out of certain targeted advertising or data sharing.

Retention and security

We keep information only as reasonably needed.

We retain information for as long as reasonably necessary for the purposes described here, including order fulfillment, customer support, legal compliance, dispute resolution, and fraud prevention. Retention periods vary by record and service provider. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage method is completely secure.

Your choices

Access, correction, deletion, and other privacy requests.

Depending on your location, you may have rights to request access to, correction of, or deletion of personal information; receive a copy; withdraw consent; limit certain processing; or appeal a decision. We may need to verify your identity and may retain information where required or permitted by law. Authorized agents may submit requests where applicable.

Our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Contact and updates

Questions about this policy?

Email privacy questions or requests to info@refinekitchenware.com. We may update this policy as our practices, providers, or legal obligations change. The effective date at the top identifies the current version.