Shipping and returns

Most standard orders are made and ready to ship in 3–5 business days. Carrier transit time begins after the order ships and is not included in the production estimate. Bulk orders typically require 7–14 business days; final timing is confirmed when the order is placed. High-volume periods, custom work, artwork approval, or unusual material requirements may affect timing, and we will communicate any material change.

We offer a 120-day 100% satisfaction guarantee. To request a return, email info@refinekitchenware.com with your order number and wait for return instructions before shipping the item. Returns must be unused, in their original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping. Sale items are not refundable. Exchanges are available only for defective or damaged items.

Personalized products are made to order and will be reviewed under these same condition requirements. Custom projects and bulk orders may have different return or cancellation terms stated in the approved quote before the order is placed.

Inspect your order after delivery. If it arrives damaged, defective, or different from what you ordered, email info@refinekitchenware.com as soon as possible with the order number, photographs of the product and packaging, and a description of the issue. Keep the product and all packaging while the claim is reviewed. We will work with you on an appropriate replacement or refund.

Natural differences in hardwood color and grain are expected and are not defects. Damage caused by dishwashing, soaking, excessive heat, neglect, or other improper care is not a workmanship defect.